For one reason or another, sometimes the security upgrade to Windows Media Player fails. If this happens, try performing a manual upgrade.
Scenario: You’ve just installed the OverDrive Media Console and the next step is to perform the WMP security upgrade. You’ve clicked on Tools >> WMP Security Upgrade, but there is no “ok” button to move onto the next step.
Here is a possible solution: Using Microsoft Internet Explorer (NOT Firefox or Chrome), visit the following Microsoft site:
http://drmlicense.one.microsoft.com/Indivsite/en/indivit.asp
- Click “Upgrade” (twice) and let the site connect to the Microsoft server.
- Open OverDrive Media Console and delete the old copy of the audiobook.
- Open Windows Explorer and verify that the title has been removed from the following folder: *C:\Documents and Settings\{username}\My Documents\My Media\{name of book}
- Log into your OverDrive account and re-download the audiobook again.
- Of note: The Microsoft Website states that if you have trouble listening to the audiobook, restart your computer.
Troubleshooting: WMP Upgrade
Hello – I’m trying to download the windows media player security upgrade. When I do it from the Overdrive site it says there is a problem with the Digital Rights Management component and won’t do it. When I follow the link to the alternative windows site for downloading, I get the proper screen but the Upgrade button is grayed out – can’t do it. Any advice would be welcome,
Amy
Hi Amy – Are you using Internet Explorer when you visit the Microsoft site? Using any other browser will result in that greyed out upgrade button. Another issue could be if you don’t have admin privileges on the computer you are using. Are you logging in as the admin? Or… do you see any notice on the screen when you visit the Microsoft site to run Active X? If so, click on the message and run Active X and reload the page. If none of those tricks work, we’ll move on to other solutions. Let me know. -Bobbi